Case Study

DOMU Brands – Business Continuity

Retail
Warehousing & Logistics
Disaster Recovery & Backup
Managed IT Services

Scalable IT, enabling seamless connectivity between sites, backup protection, and extended support for warehouse operations.

Client

DOMU Brands

Date

March 2023

Employee Count

150+

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The challenge

Domu Brands, a UK-based company specialising in product design and internet retail, operates from a large Manchester headquarters and a 100,000 sq. ft. distribution centre. With 150 employees and extended warehouse operations running from 6am to 10pm, seven days a week, the business needed a robust IT infrastructure to support logistics software, enable seamless access to resources across both sites, and manage a growing IT estate.

Additional requirements included a fully outsourced IT function, comprehensive licensing management, and a resilient backup solution to protect critical data.

Our approach

Novem worked closely with DOMU Brands and its software partners to deliver a scalable, integrated IT platform:

Migrated to an enterprise-grade server environment.
Refreshed business servers and migrated company data to new hardware running the latest Microsoft technologies.
Installed integrated Windows services and new server hardware at both the headquarters and warehouse.
Designed and implemented resilient site-to-site connectivity in collaboration with communications partners.
Transitioned from a legacy backup solution to a fully hosted, monitored platform with offsite replication.
Deployed endpoint management across all IT assets for proactive monitoring and security.

Overview
Technical Implementation
Timeline & Process
Disruption
Cost Saving

Overview

Novem implemented a modern IT platform designed to support DOMU Brands’ high-volume retail and logistics operations, ensuring resilience, scalability, and security across multiple sites.

Technical Implementation

The solution included a full migration to enterprise-grade server technology, integrated Windows services, and resilient site-to-site connectivity. A hosted backup platform with offsite replication was deployed alongside endpoint monitoring, delivering complete visibility and protection for all IT assets.

Timeline & Process

Following detailed consultation, Novem executed a phased migration to minimise disruption. Server refresh and connectivity upgrades were completed first, followed by backup and monitoring solutions to ensure continuity throughout the transition.

Disruption

Downtime was kept to a minimum, with seamless data migration and staged implementation of connectivity and backup systems to maintain operational efficiency.

Cost Saving

By consolidating IT services under a managed agreement, DOMU Brands achieved predictable monthly costs and reduced risk of downtime, improving overall efficiency and safeguarding business-critical operations.

The results

The project delivered a robust, scalable IT infrastructure that supports DOMU Brands’ complex operations. All IT resources are now accessible from both business premises, ensuring seamless collaboration between the headquarters and distribution centre. Comprehensive asset tracking and licence management provide full visibility of hardware and software, while the managed backup solution offers peace of mind with hourly increments and offsite replication.

Extended support hours ensure warehouse operations remain fully covered, and proactive endpoint monitoring protects critical devices with early alerting mechanisms.

In numbers

3

Continents Employees Are Supported In

24/7

Monitoring Across All Endpoints

99.9%

Internet Uptime Achieved

Customer Stories

Make an enquiry

You will hear from either:

Mike Ryan

Director

Stephen Meadowcroft

Head of Solutions Architecture

Or if you prefer to get in contact another way, reach out from one of the methods below.

marketing@novem-it.co.uk
0800 046 9957
Manchester Office: Blenheim Court, Carrs Rd, Cheadle, SK8 2JY
Wales Office: Bryn Eirias, Abergele Rd, Colwyn Bay, LL29 8BY
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