Case Study

The Mailing Room – Cybersecurity

Professional Services
Cybersecurity
Disaster Recovery & Backup

Novem secured The Mailing Room’s IT with layered cybersecurity, rapid recovery, and compliance certification.

Client

The Mailing Room

Date

2024

Employee Count

80+

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The challenge

The Mailing Room, the UK’s independent market leader in mailroom equipment and franking solutions, needed to modernise its IT infrastructure while significantly reducing cybersecurity risk. Key objectives included achieving Cyber Essentials certification, lowering cyber insurance premiums, and implementing a layered security model to protect sensitive business data. The business also required guaranteed server recovery times within 15 minutes for local failures and four hours for site loss, alongside secure remote access, Office 365 data protection, and proactive endpoint security to prevent malware and phishing attacks.

Our approach

Novem designed and delivered a comprehensive solution that combined infrastructure resilience with advanced cybersecurity measures:

Implemented a business continuity platform with automated offsite replication, ensuring rapid recovery within agreed SLAs.
Installed and configured a next-generation firewall with unified threat management for perimeter security and regular penetration testing.
Migrated email services to Microsoft 365, adding advanced threat protection and anti-phishing safeguards.
Deployed endpoint monitoring and antivirus protection across all devices, with automated patching and zero admin overhead.
Introduced Office 365 backup and recovery to protect against accidental deletion or malicious compromise.
Provided consultancy and support to achieve Cyber Essentials certification, reducing risk and lowering insurance premiums.

Overview
Technical Implementation
Timeline & Process
Disruption
Cost Saving

Overview

Novem delivered a cybersecurity-first IT transformation for The Mailing Room, combining infrastructure upgrades with advanced threat protection and compliance measures. The solution was designed to reduce risk, improve resilience, and support business continuity.

Technical Implementation

The project included deployment of a Datto continuity platform, next-generation firewall configuration, and endpoint security across all devices. Microsoft 365 migration was completed with advanced threat protection and backup solutions. Automated patching and antivirus updates were implemented to maintain security without administrative burden.

Timeline & Process

Following a detailed security audit, Novem executed the migration and security enhancements in phases to minimise disruption. Cyber Essentials compliance was achieved through rigorous testing and documentation, supported by Novem’s consultancy team.

Disruption

The transition was completed with minimal downtime thanks to careful planning and staged implementation. Staff experienced a seamless move to new systems with full support during onboarding.

Cost Saving

By consolidating IT and security services under a managed agreement, The Mailing Room achieved predictable monthly costs and reduced risk of costly breaches or downtime. Lower cyber insurance premiums delivered additional savings.

The results

The Mailing Room now operates on a secure, modern IT platform that meets compliance standards and delivers peace of mind. Cybersecurity posture has improved dramatically, with layered protection against external threats and proactive monitoring across all endpoints.

Business continuity objectives were achieved, guaranteeing rapid restoration in the event of local or site-wide failure. Staff benefit from secure access to email and business systems, while automated patching and antivirus updates reduce vulnerabilities. With Cyber Essentials certification attained and insurance premiums lowered, The Mailing Room has confidence in its resilience and compliance.

In numbers

CE

Certification Achieved

15

Minute Local Recovery

Premium

Cyber Insurance Premium Lowered

Customer Stories

Make an enquiry

You will hear from either:

Mike Ryan

Director

Stephen Meadowcroft

Head of Solutions Architecture

Or if you prefer to get in contact another way, reach out from one of the methods below.

marketing@novem-it.co.uk
0800 046 9957
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