This is a critical, senior commercial role responsible for the growth and retention of a defined portfolio of Key Accounts. A senior, commercially focused role responsible for managing and growing a portfolio of strategic accounts. You will act as a trusted advisor, aligning Novem’s services to client objectives and driving long-term value.
Key Responsibilities
- Own and develop strategic client accounts
- Build strong relationships with senior stakeholders
- Identify growth opportunities across managed services, cyber security, and Microsoft 365
- Deliver revenue growth (MRM & NRM) and lead renewals
- Conduct Quarterly Business Reviews (QBRs)
- Collaborate with internal technical and delivery teams
- Maintain CRM accuracy, pipeline, and forecasting
Experience & Skills
- 5+ years in Account Management within IT MSP/ICT
- Proven success in client retention and recurring revenue growth
- Experience working with SME clients (50–500 users)
- Strong stakeholder engagement at senior level
- Knowledge of Managed Services, Microsoft 365, and cyber security
Personal Attributes
- Commercially aware and strategic
- Strong ownership and accountability
- Excellent communication and organisation skills
- Comfortable in a high-autonomy environment
- Full UK Driving Licence
Benefits
- Uncapped commission
- 25 days holiday + bank holidays + birthday
- Holiday buy/sell scheme
- Health Cash Plan
- Paid sick leave (limited to 5 days)
- Give Back Day
- Death in Service
- Salary sacrifice car & pension schemes
About Novem
Novem is a UK-based Managed Service Provider (MSP) helping SMEs maximise IT value through managed services, cyber security, and Microsoft technologies. We take a relationship-led, proactive approach to delivering measurable business outcomes.
Our Vision
An ambition to be the go-to partner for UK SMEs in managed IT, cyber resilience, and telecoms—by building a skilled, passionate team, implementing the best technology solutions, and staying committed to doing things right, efficiently, and with integrity.
Our Values
- Passion – A deep enthusiasm for technology and an unwavering drive for personal and business growth.
- Trust – Building reliable, transparent relationships with customers and team members
- Collaboration – working effectively internally and with customers, as one unified team
- Kaizen – embracing continuous improvements everyday through learning, innovation and feedback
Culture
Novem is proud to be an inclusive employer that supports all colleagues to achieve their full potential. We are a diverse organisation that champions a healthy work life balance. Collaboration between colleagues is encouraged and supported.
We live and breathe our four core values and ensure that all our employees work towards achieving the values.
How to Apply
Thank you for considering Novem, we are looking forward to hearing from you. If you think you have what we are looking for, then apply online here.