Case Study

ADT Workplace – Fully Managed IT

Professional Services
Managed IT Services

Novem powers ADT Workplace with managed IT services, secure remote access, and proactive monitoring.

Client

ADT Workplace

Date

2024

Employee Count

80+

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The challenge

ADT Workplace, a leading interior design and project management firm, needed an IT partner capable of supporting its ambitious growth plans. With 80 employees and a growing team of field-based specialists, the business required a stable IT platform, secure remote access for live project collaboration, and a robust continuity strategy. Beyond infrastructure, ADT Workplace wanted a fully outsourced IT function to manage its expanding technology estate, software licensing, and provide proactive monitoring to prevent downtime.

Our approach

Novem delivered a comprehensive managed service solution designed to scale with ADT Workplace’s business:

Migrated email services to Microsoft 365, enabling secure cloud collaboration and modern productivity tools.
Refreshed server infrastructure with enterprise-grade hardware and clustered resiliency to eliminate single points of failure.
Implemented a Citrix remote access platform, providing secure, always-on connectivity for field-based teams.
Deployed endpoint monitoring and patch management across all devices for proactive security and compliance.
Integrated a fully managed backup and disaster recovery solution, ensuring rapid restoration in the event of an incident.
Established a comprehensive support agreement, including service desk access, asset tracking, and licence management.

Overview
Technical Implementation
Timeline & Process
Cost Saving

Overview

Novem provided ADT Workplace with a managed IT service that combines infrastructure resilience, secure remote access, and proactive monitoring. The solution was designed to reduce risk, improve efficiency, and support long-term scalability.

Technical Implementation

The project included Microsoft 365 migration, deployment of clustered server architecture, and Citrix remote access for field teams. Endpoint monitoring and automated patching were implemented across all devices, while a Datto continuity platform delivered offsite replication and rapid recovery capabilities.

Timeline & Process

Following our usual detailed consultation, Novem executed the migration and infrastructure upgrades in phases to minimise disruption. Remote access and continuity measures were deployed in parallel to maintain operational stability throughout the transition.

Cost Saving

By consolidating IT services under a managed agreement, ADT Workplace achieved predictable monthly costs and reduced risk of downtime. Proactive monitoring and continuity solutions deliver long-term savings by preventing costly outages.

The results

ADT Workplace now benefits from a fully managed IT environment that supports its dynamic operations and growth strategy. Staff enjoy secure, reliable access to business systems from any location, while proactive monitoring and automated patching reduce risk and improve performance. The disaster recovery solution guarantees business continuity, and Novem’s service desk provides responsive support whenever needed. With complete visibility of IT assets and predictable monthly costs, ADT Workplace has the confidence to focus on delivering innovative workspaces without IT limitations.

In numbers

100%

Enpoint Monitoring Implemented

80+

Employees Supported Across Multiple Sites

Daily

Backup Verification 365 Days A Year

Customer Stories

Make an enquiry

You will hear from either:

Mike Ryan

Director

Stephen Meadowcroft

Head of Solutions Architecture

Or if you prefer to get in contact another way, reach out from one of the methods below.

marketing@novem-it.co.uk
0800 046 9957
Manchester Office: Blenheim Court, Carrs Rd, Cheadle, SK8 2JY
Wales Office: Bryn Eirias, Abergele Rd, Colwyn Bay, LL29 8BY
Solihull Office: Colman House, Station Rd, Knowle, Solihull, B93 0HL
Rugby Office: Unit 4, Davy Court, Rugby, CV23 0UZ

ADT Workplace – Fully Managed IT

The challenge

Our approach

Overview

Technical Implementation

Timeline & Process

Cost Saving

The results

In numbers

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ADT Workplace – Fully Managed IT

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