Case Study

SSP Health – Connectivity & Telephony

Healthcare
Business Communications

Novem modernised SSP Health’s IT with resilient connectivity and a feature-rich telephony solution.

Client

SSP Health

Date

2024

Employee Count

25+

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The challenge

SSP Health manages 37 GP practices across the North West, delivering exceptional patient care and achieving some of the highest satisfaction ratings in the region. To maintain this standard, the organisation needed a reliable IT partner to modernise its technology stack and provide ongoing support. Key requirements included secure cloud-hosted email, resilient connectivity, cost-effective telephony, and a disaster recovery solution to protect critical patient data. Flexibility was also essential, enabling key staff to work remotely without compromising security or performance.

Our approach

Novem worked closely with SSP Health to design and implement a solution that prioritised reliability, security, and scalability:

Migrated email services to Microsoft 365, equipping staff with modern productivity tools and secure cloud collaboration.
Installed a feature-rich hosted telephony solution, fully monitored and maintained for consistent performance.
Delivered a fibre internet connection with a backup for failover protection.
Implemented business continuity tooling, providing onsite and offsite backups with automated verification.
Configured a secure hardware VPN to enable remote access for key staff.
Deployed endpoint monitoring across all devices, ensuring real-time alerts and automated patch management.

Overview
Technical Implementation
Timeline & Process
Disruption
Cost Saving

Overview

Novem delivered a comprehensive IT solution tailored to the needs of a healthcare organisation. By combining cloud-based services with resilient connectivity and advanced security measures, SSP Health gained a platform that supports operational efficiency and compliance.

Technical Implementation

The project included migration to Microsoft 365, deployment of hosted telephony, and installation of a fibre internet connection with a failover. Business continuity tools were implemented to protect critical systems, while endpoint monitoring and automated patching ensured security across all devices. A hardware VPN was configured to enable secure remote access for authorised staff.

Timeline & Process

Following our usual initial consultation, Novem executed the migration and infrastructure upgrades in phases to minimise disruption. Email and telephony services were transitioned first, followed by connectivity enhancements and continuity measures. Remote access and monitoring solutions were deployed in parallel to maintain security throughout the process.

Disruption

The migration was completed with minimal downtime, thanks to careful planning and staged implementation. Staff experienced a seamless transition to new systems, with full support provided during the changeover.

Cost Saving

By consolidating services under a managed agreement, SSP Health achieved predictable monthly costs and reduced the risk of downtime. The proactive monitoring and continuity solutions deliver long-term savings by preventing costly outages and safeguarding patient data.

The results

SSP Health now operates on a secure, modern IT platform that supports its network of GP practices and management team. Staff benefit from flexible access to email and telephony services, while resilient connectivity ensures uninterrupted access to cloud-hosted applications. The disaster recovery solution provides complete peace of mind, safeguarding patient data and enabling rapid restoration in the event of an incident. With proactive monitoring and automated security updates, SSP Health has achieved a robust, compliant IT environment that underpins its commitment to outstanding patient care.

In numbers

37

Practices Supported Across North West

Fibre

Internet Installed With Backup

Secure

Access for Remote Staff

Customer Stories

Make an enquiry

You will hear from either:

Mike Ryan

Director

Stephen Meadowcroft

Head of Solutions Architecture

Or if you prefer to get in contact another way, reach out from one of the methods below.

marketing@novem-it.co.uk
0800 046 9957
Manchester Office: Blenheim Court, Carrs Rd, Cheadle, SK8 2JY
Wales Office: Bryn Eirias, Abergele Rd, Colwyn Bay, LL29 8BY
Solihull Office: Colman House, Station Rd, Knowle, Solihull, B93 0HL
Rugby Office: Unit 4, Davy Court, Rugby, CV23 0UZ