Rebranding

Infrasys is now Novem

The same trusted services and support, now part of a unified Novem group.

An exciting next step in our journey.

As previously communicated, Infrasys now operates solely under the Novem brand.

This marks an exciting step in bringing everything together under one clear, unified name, creating a simpler and more consistent experience for our customers. Unifying under Novem allows us to operate with greater clarity and consistency as we continue to invest in our services and the experience we provide.

While our name and branding have changed, the way we support customers has not. Our services, contractual arrangements and operational processes remain in place, now delivered as part of Novem with enhanced capability and greater depth of expertise to support your business.

What this means for you

Your services continue as agreed
Your contractual terms remain unchanged
Our processes, platforms and support delivery remain the same

You may already have noticed emails coming from Novem addresses rather than Infrasys. This is now our standard setup, although legacy Infrasys email addresses continue to operate to ensure nothing is missed.

A stronger platform to support you

Bringing Infrasys into the Novem group allows us to combine experience, capability and resources across the wider business. This strengthens our ability to support customers now and in the future, while maintaining the reliable, high‑quality service you expect day to day.

Our focus remains on delivering secure, dependable and well‑managed technology that supports your organisation’s goals, now under the Novem name.

Where to go next

If you’re looking to get in touch, access support or learn more about Novem, you can continue as normal using the links below.

Search the Novem website

Get a feel for the wider group offering, services and team members with our expanded knowledgebase and expertise.

Start at the home page here.

Contact support

If you're looking to raise a ticket or reach out to us call 0121 794 9363 or find the right number for your local office on our contact us page.

Find the right number here.

Speak to your usual contact

If you're still unsure on your next step or who to contact, reach out to the existing number or email you have as they still work.

If unsure, find your office here.

Still have questions? Here are some FAQs

If we don’t answer your question below then please feel free to reach out to our team.

Why has Infrasys rebranded to Novem?

Bringing everything together under the Novem brand is an exciting step that allows us to operate more clearly and consistently as a group. It gives us greater depth of expertise, increased capability and a stronger platform to continue investing in our services, while maintaining the high standards our customers expect.

Does this change affect my services?

No. Your services continue exactly as agreed. The way we deliver services, provide support and manage your account remains the same. This is a brand change.

Are my contract terms changing?

No, existing contractual terms remain unchanged. Any future changes, should they ever be required, would always be discussed and communicated clearly in advance.

Is there anything I need to do?

There is nothing you need to do at this stage. If any updates are required in the future, such as billing or administrative changes, we’ll communicate these clearly and with appropriate notice.

Are there any changes to billing or bank details?

There is no change to bank details at this time. If bank details are updated in the future, we’ll contact you separately with full instructions.

Where should I go for support now?

Support continues as normal, now under the Novem brand. You can contact us using the same methods as before, or visit this website, novem.co.uk for contact details and further information.

Not An Existing Infrasys/Novem Customer?

Bring us your challenges and ideas; we’ll listen, ask the right questions, and recommend practical steps to reduce downtime, improve security, and make everyday work faster.

Chat with our team

Say Hello!

Make an enquiry

You will hear from either:

Mike Ryan

Director

Stephen Meadowcroft

Head of Solutions Architecture

Or if you prefer to get in contact another way, reach out from one of the methods below.

marketing@novem.co.uk
0800 046 9957
Manchester Office: Blenheim Court, Carrs Rd, Cheadle, SK8 2JY
Wales Office: Bryn Eirias, Abergele Rd, Colwyn Bay, LL29 8BY
Midlands Office: 6 Argosy Court, Scimitar Way, Coventry, CV3 4GA