Scalable, secure, futureproof telephony and connectivity solutions.
Whether you’re team is office-based, remote or across multiple locations, our hosted telephony and unified communications solutions will keep your teams connected so they can do their best work wherever and however suits.
We offer flexible, scalable systems that integrate with your existing tools and grow with your business. And as traditional landlines are being phased out, now is the time to modernise your business communications.
From hosted phone systems to Microsoft Teams, our solutions are designed to support however your team works best and reduce costs. We’ll help you identify your business needs and goals, choose and implement the right setup and support you long-term.
Simplify your setup and reduce calling costs across all locations.
Your users, handsets and existing numbers are all migrated to ensure a minimal interruption to your business operations.
Track your costs, call volumes, and call times so you make better and more informed business decisions.
Easily scale your solution up and down and across devices. Our solutions are suitable for your business now and in the future.
Ensure your customers are left with a positive experience when attempting to contact you.
Owner, ADT Workplace
We offer a range of business communications solutions tailored to your specific business needs. Whether you’re replacing a legacy phone system, you want better call analytics and insight, or you’ve outgrown your current system and need something for the next stage of your business, we’ll help you choose the solution best for you.
Recognised by the MSP501 2021 Awards as one of the world’s most reliable Managed Service Providers.
Having delivered telephony and connectivity projects from small teams through to SMEs and large call centres, there isn't a project the team haven't seen.
We undertake any disruptive work around your business hours so you can keep your business up and running.
Add or remove users easily as your business grows and changes.
From initial scoping to post-deployment support, we’re here every step of the way.
Can’t see your communications, telephony or connectivity goals mentioned? Not to worry. Our team deployed communications solutions in a wide range of environments and are happy to talk through any requirements.
Our implementation timeline provides a clear roadmap for working with us. Each phase is designed to ensure a smooth transition and successful deployment. You can rest assured, our dedicated onboarding team will support at every step.
Step One
In this phase, we evaluate your current communications, connectivity and IT infrastructure whilst understanding what you are looking to achieve. This assessment helps us identify areas for improvement and tailor our solutions.
Step Two
Here, we design a customised solution based on your needs. Our team collaborates with you to ensure alignment with your goals and an agreed outcome.
Step Three
During this phase, we implement the designed solutions. Our team ensures minimal disruption to your operations while executing the plan.
Step Four
In this phase, we review the implementation results with you. Feedback is gathered to ensure continuous improvement and satisfaction.
Step Five
We build out a roadmap with you, providing a path that continuously improves your IT/technology and also gives you predictable costs.
Everything you need should be thinking about with regards to your connectivity and telephony.
Find answers to some of the most common questions we get asked.
Will Novem’s Business Communications services support our mobile or hybrid workforce?
Absolutely. Our VoIP solutions let your users take their telephony with them wherever they work. Numbers can be ported and mobilised easily, giving your workforce seamless calling across devices and locations.
Do Novem’s communication solutions offer analytics so we can understand call volumes and usage?
Yes. Our systems provide in‑depth analytics, including call volumes, call times and usage patterns. This helps you make informed decisions, optimise communication flows and manage costs more effectively.
How secure are the business communication solutions?
Security is built into every communication solution we deploy. From encryption and secure routing in our VoIP services to Microsoft cloud‑level security within Teams Voice, we ensure your calls, video meetings and messages stay protected from cyber threats.
Does a new telephone solution require lots of business downtime to implement?
Truthfully, we can’t guarantee no disruption whatsoever, and it’s important to us that we’re honest about that. Having said that, we certainly keep disruption to a minimum. We handle the migration behind the scenes while keeping your existing numbers, handsets and users operational and available. This might look like migrating over a weekend when your business is closed, or migrating users in batches instead of all at once. We can confidently find a migration method and schedule that keeps downtime to a minimum.
You will hear from either:
Mike Ryan
Director
Stephen Meadowcroft
Head of Solutions Architecture
Or if you prefer to get in contact another way, reach out from one of the methods below.
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